Safety Services Officer- L Brands, New York

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New York, NY, United States

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Job ID: 42699

The Safety Services Officer is an individual contributor position with the Loss Prevention Safety Services team responsible for supporting the protection of our enterprise assets, which include: people, product and property. Our mission is to become the leading Safety Services department whose capabilities, knowledge of our business and understanding of our customer allows us to ensure associate safety and respond to crisis situations. The Safety Services Officer supports campus protection and safety through several core campus posts, including: Lobby Support, Interior Campus Roves, and Reporting. This individual must maintain ongoing action readiness for incidents related to life safety and enterprise shrink. This individual must also maintain accurate reporting on incidents that arise on campus and may participate in campus investigations. This position typically reports to the Supervisor of Safety Services and has no direct reports.

Position Responsibilities:
- Ensure associates, vendors and visitors follow safety and security related policies and procedures on campus
- Greet, engage and assist associates, vendors and visitors at lobbies and/or entrances
- Monitor access control to buildings
- Identify and assess safety related incidents which may include but are not limited to: First Aid, Life Safety and Internal Theft
- Accurately write and submit necessary reporting and follow up on campus safety and security incidents
- Conduct building and campus roves to ensure safety and security of enterprise assets
- Maintain thorough knowledge and preparedness to use facility safety equipment (to include areas such as: Fire Suppression Systems, Surveillance equipment, etc.)
- Deliver excellent customer service to all associates
- Maintain detailed and current knowledge of the campus (Core business operations, campus layout, and key business partners)
- Monitor CCTV systems and support timely incident response
- React and respond urgently, as first and supporting responders, to campus safety and medical incidents
- Make knowledgeable and informed decisions; based on the department policies and procedure
- Assist in completion of campus inspections and investigations
- Build productive business relationships while demonstrating a thorough understanding of each function
- Participate in Safety Services programs, project meetings and committees as directed by leadership
- Communicate with business partners, external partners and local law enforcement/emergency responders
- Support projects and initiatives as assigned by Senior Officer or Supervisor

- 1 to 3 years of security/safety experience preferred
- 1 to 3 years of customer service experience preferred
- Experience with identifying safety related issues preferred
- Excellent customer service skills
- Effective written and verbal communication skills
- Basic computer skills including but not limited to MS Office, SAP, access control software & Web based programs
- First Aid, CPR and AED certification - annually certified.
- Advanced knowledge of campus and facilities
- Must have the ability to respond in accordance to enterprise policy and procedure in high and low pressure situations
- Must have the ability to multi-task and be flexible
- Ability to lift and carry a minimum of 25 lbs.
- Ability to sit or stand for extended periods of time (up to 2 hours)
- Ability to climb a standard ladder up to 15 feet
- Ability to climb stairs (2 or more flights at one time) at a casual, brisk or rapid pace
- Ability to walk continuously for extended periods of time (2 or more hours)
- Ability to walk over uneven terrain
- Ability lift or drag up to 105 lbs. up to 50 feet
- Job duties require working in inclement weather
- May be required to work weekends and holidays

Core Shifts and Hours:
1st Shift: 7:00am - 3:00pm
2nd Shift: 11:00am - 7:00pm
*Typically Monday - Friday
L Brands, through its high-emotion brands Victoria's Secret, Bath and Body Works, Pink, La Senza and Henri Bendel, is an international specialty retailer delivering lingerie, personal care and beauty products, apparel and accessories to customers worldwide. Our brands are available in more than 2,600 retail stores in the United States, more than 680 international locations, and through our award-winning internet and catalogue channels. L Brands, which recorded sales of $10.5 billion in 2012 and employs more than 90,000 associates, was Fortune's 2011 World's Most Admired specialty retailer.