La Senza - Store Manager

Position: Store Manager
Reports to: District Manager
Supervises:  Co-Managers and Store Associates

PURPOSE:
The Store Manager leads the operational execution and team of associates to deliver a best in class customer experiences and drive profitable top-line sales growth.  They create a high performance selling culture within the team to achieve the store's sales goals.

OVERVIEW OF ROLE AND RESPONSIBILITIES:

• Owns execution of recruiting, hiring, and onboarding processes to ensure the store is fully staffed to the Company architecture expectations.

• Owns the talent management lifecycle of Sales Associates, including assessment, training, retention, coaching, career development, succession planning and recognition

• Promotes Positive Associate Relations (PAR), creating a positive work environment, and effectively resolves associate relations issues

• Leads and delegates, as appropriate, the execution of all company initiatives

• Ensures an exceptional customer experience throughout the store and manages customer relations issues

• Creates and manages weekly schedules, payroll budget, target wage rate and other controllable expenses

• Owns the physical inventory process and the development and implementation of store strategy to reduce shrink

• Ensures standard operating procedures are followed, including damages, transfers and other compliance related items

• Ensures compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies.

• Ensures replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide

• Analyzes the business and creates/communicates (SMART) action plans that optimize results and ensure effective execution of all operational activities

• Ensures that housekeeping and maintenance of store is executed properly and provides a safe working environment

• Leads with professionalism and behaviors guided by the company values