Management Opportunities - White City PINK

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London, England, United Kingdom

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Job ID: 000530.16

We are looking for vibrant management talent who can drive sales growth as the leader of customer experience on the sales floor.  They will do this through growing and developing the selling and sales and support generalist team to deliver individual and team success.

Key Responsibilities:

·Leads the sales floor and drives store results through the selling and sales and support generalist team

·Oversees customer experience, overall appearance and day to day operations of the store, in partnership (or in absence of) with Store Manager or Assistant Store Manager

·Develops and executes short and long term strategies to drive store sales

·Role models, coaches and develops best-in-class selling behaviors

·Leads and inspires associates to unlock individual potential for extraordinary selling results

·Develops associates' product knowledge which in turn, enables high performance selling

·Responsible for talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning

· Leads direct reports to maintain merchandise presentation standards while selling


All leadership roles at Victoria's Secret are responsible for:

·Delivering top line sales results and growing the business through business insight to action

·Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)

·Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture

·Creating emotionally engaging customer experiences, consistent with the brand vision

·Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing

·Building and growing high performing teams

·Leading change through positivity and a growth mindset

·Upholding positive associate relations that lead to engagement in the brand and the team 

·Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales

·Driving operating fundamentals

·Effectively managing and controlling expenses

·Executing store opening and closing procedures

·Creating an awareness of, and building capability in, loss prevention

·Reinforcing store strategy to reduce shrink

·Managing all activities related to providing a safe work environment

·Understanding, demonstrating and enforcing Company values


Success Measures:

·Sales Comps (Likes)

·Bra Comps (Likes)



·Return on Visit (ROV)


·Associate Opinion Survey (AOS) Results

·Retention of top talent