Sales and Support Generalist - Reading

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Reading, England, United Kingdom
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000821.49
6426799

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Job ID: 000821.49

Primary Purpose:  The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area. The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.

 

Key Responsibilities:

 

When assigned to the sales floor:

 

·         Drives store sales and growth by personally selling to customers

 

·         Proactively engages with customers, reads cues and responds effectively

 

·         Provides customers with the perfect bra fit by asking effective questions

 

·         Converting returns, offers and other promotions into larger sales

 

 

When assigned to the cash wrap:

 

·         Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register

 

·         Reinforces customer buying decisions at checkout and encourages purchase of additional items

 

·         Recovers cash wrap selling zone and "go-backs"

 

·         Builds customer loyalty through customer email capture

 

 

When assigned to processing and replenishment:

 

·         Processes merchandise to be floor ready and maintains back room and under stock to brand standards

 

·         Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

 

·         Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

 

 

When assigned to floorset activity:

 

·         Executes floorset proficiently

 

·         Understands and adheres to brand standards

 

·         Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

 

 

When assigned to facilities (select stores):

 

·         Maintains the standards for the appearance of the store by completing the daily and monthly cleaning checklists

 

·         Completes daily cleaning, dusting or polishing of ceiling vents, diffusers, lights, fixtures, baseboards, speakers windows, mirrors, floors, restrooms, break rooms and other applicable areas of the store

 

·         Maintains necessary cleaning supplies and stocks as needed

 

·         Follows procedures provided in SOP for the proper cleaning supplies in order to prevent damage to floors and

 

·         fixtures

 

 

All associate roles at Victoria's Secret are responsible for:

 

·         Driving top line store sales results and growing the business through action and productivity

 

·         Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture

 

·         Creating customer awareness of programs available to them, (i.e. email capture) to build customer loyalty, when applicable

 

·         Setting personal goals and tracking  individual and team performance to the goals

 

·         Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

 

·         Taking initiative to recover and replenish merchandise, so it is available to sell

 

·         Understanding and adhering to visual merchandising brand standards

 

·         Assisting in housekeeping of sales floor and communicating maintenance issues

 

·         Keeping an awareness of, and building personal capability in, loss prevention

 

·         Reinforcing store strategy to reduce shrink

 

·         Supporting all activities related to providing a safe working environment

 

·         Understanding and demonstrating Company values

 

Success Measures (as applicable):

 

·         Sales Comps (Likes)

 

·         Bra Comps (Likes)

 

·         Sales Per Hour (SPH)

 

·         Dollars Per Transaction (DPT)

 

·         Transactions Per Hour (TPH)

 

·         Loyalty

 


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