Staffing and Operations Manager - New Bond Street

More Options

London, England, United Kingdom

To apply, email this job to yourself and open on a desktop to submit your application.

Job ID: 000360.33

Primary Purpose: The Assistant Store Manager - Talent and Operations drives total store sales and our high performance selling culture by leading talent support and store operational and talent excellence.
Key Responsibilities:
? Leads a team who manages talent and overall operations including; selection, learning and development, workforce management, merchandise flow, technology, maintenance/facilities, cash office and store safety to drive business results in a high performing culture
? Creates a best in class end to end candidate experience and drives this through the team
? Is proactive in sourcing talent from external sources/champions High Performance Selling hiring
? Working with store teams and hiring managers to up skill in selection best practice and techniques
? Gains business insight, links behaviors to results, and leverages talent metrics to create SMART action plans that improve culture, connectivity, and results, in partnership with the Store Manager
? Owns the development and implementation of a robust recruitment strategy to ensure no open roles
? Takes a leadership role, to ensure effective completion of the performance management cycle and processes including observations, action plans, reviews, and when applicable, performance improvement plans
? Conducts pro-active associate huddles to exchange feedback and keep a pulse on the environment and engagement
? Champions Associate Opinion Survey results and assists the team in the creation of action plan for improvement in partnership
? Understands our company compensation philosophy and uses this knowledge to provide guidance to SLT and influence effective pay related decisions
? Partner with Human Resources and Talent Acquisition on a regular basis for best practice updates. And as needed to resolve associate concerns and escalated issues
? Engages with SLT regarding building a balanced team and workforce management staffing plans
? Ensures execution of effective weekly schedule for operations and talent organisation
? Ensures in store learning and development activities, sales leadership and store meeting content is properly executed in partnership with the Store Manager's
? Monitors and assists with associate retention strategies
? Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management and terminations
All leadership roles at Victoria's Secret are responsible for:
? Delivering top line sales results and growing the business through business insight to action
? Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
? Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
? Creating emotionally engaging customer experiences, consistent with the brand vision
? Building customer loyalty through current brand strategies, including customer relationship marketing
? Building and growing high performing teams
? Leading change through positivity and a growth mindset
? Upholding positive associate relations that lead to engagement in the brand and the team
? Driving operating fundamentals
? Effectively managing and controlling expenses
? Executing store opening and closing procedures
? Creating an awareness of, and building capability in, loss prevention
? Reinforcing store strategy to reduce shrink
? Managing all activities related to providing a safe work environment
? Understanding, demonstrating and enforcing Company values
Success Measures:
? Sales Comps (Likes)
? Bra Comps (Likes)
? Shrink
? Conversion
? Return on Visit (ROV)
? Payroll
? Associate Opinion Survey (AOS) Results
? Retention of top talent
? Loyalty