Management Opportunities - Lakeside

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Essex, England, United Kingdom

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Job ID: 000320.28

As we continue to grow our UK business we are looking for strong retail management talent to join us in our Lakeside store. Our aim is to find incredible people who can lead and inspire our teams, who want to be part of a values based culture and are super passionate about creating the ultimate customer experience.

In return we can offer an inspiring working environment with the opportunity to grow and develop, as well as working with some of the most passionate people in Retail! Aside from this we also offer fantastic benefits and of course the chance to be a part of the world's greatest lingerie brand!

 Primary Purpose:  The Assistant Store Manager - Drives sales growth as the leader of the customer experience on the sales floor, and has a primary duty of management, actively directing and managing direct reports. Assistant Store Manager is also responsible for achieving results through growing and developing the selling team to deliver individual and team success.



Key Responsibilities:


·         Assists the Store Manager in the overall management of the store


·         Assumes total store leadership in absence of the Store Manager and is a partner in the strategic planning of short and long term goals


·         Leads the sales floor and drives store results through the selling team


·         Leads and develops leaders and associates in various roles and levels including managers and associates


·         Manages competing priorities and business complexities in our higher volume stores, while delivering a memorable customer experience


·         Develops and executes short and long term strategies to drive top line sales


·         Role models, coaches and develops best-in-class selling behaviors


·         Leads and inspires associates to unlock individual potential for extraordinary selling results


·         Accountable for the development of associates' product knowledge which in turn, enables high performance selling


·         Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning


·         Leads direct reports to maintain merchandise presentation standards while selling



All leadership roles at Victoria's Secret are responsible for:


·         Delivering top line sales results and growing the business through business insight to action


·         Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)


·         Maintaining a  focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture


·         Creating emotionally engaging customer experiences, consistent with the brand vision


·         Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing


·         Building and growing high performing teams


·         Leading change through positivity and a growth mindset


·         Upholding  positive associate relations that lead to engagement in the brand and the team 


·         Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales


·         Driving operating fundamentals


·         Effectively managing and controlling expenses


·         Executing store opening and closing procedures


·         Creating an awareness of, and building capability in, loss prevention


·         Reinforcing store strategy to reduce shrink


·         Managing all activities related to providing a safe work environment


·         Understanding, demonstrating and enforcing Company values



Success Measures:


·         Sales Comps (Likes)


·         Bra Comps (Likes)


·         Shrink


·         Conversion


·         Return on Visit (ROV)


·         Payroll


·         Associate Opinion Survey (AOS) Results


·         Retention of top talent



·         Loyalty