ASSISTANT STORE MANAGER - TALENT, Victoria's Secret, Robson St - Vancouver, BC

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Vancouver, BC, Canada

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Job ID: VS210.3

REPORTS TO: General Manager
PRIMARY PURPOSE:  The Assistant Store Manager - Talent provides leadership that drives total store results, acts as the culture and talent lifecycle champion in the store and has a primary duty of management, actively directing and managing direct reports. The Assistant Store Manager - Talent supports our culture of growing people and performance to drive maximum productivity, profitability and adherence with company policies and procedures.
  • Gains business insight, links behaviors to results, and leverages talent metrics to create SMART action plans that improve culture, connectivity, and results, in partnership with the General Manager
  • Conducts pro-active associate chats to exchange feedback and keep a pulse on the environment and engagement
  • Influences peers in leveraging recognition tools and programs across the total store
  • Champions Associate Opinion Survey results and creates action plan for improvement in partnership with the General Manager
  • Demonstrates expertise in Stores Operating Procedures, company and the Guide policies
  • Understands our company compensation philosophy and uses this knowledge to provide guidance to SLT peers to influence effective pay related decisions
  • Partner with peers, Human Resources and other functional partners, as needed  to resolve associate concerns and escalated  issues
  • Mitigates risk and supports labor law compliance
  • Engages with SLT regarding building a balanced team and workforce management staffing plans
  • Owns the development and implementation of recruitment strategy to ensure no open jobs
  • Ensures effective execution of sourcing, selection and onboarding processes across the total store
  • Conducts train-the-trainer sessions for SLT members who have onboarding responsibilities
  • Takes a leadership role, along with the General Manager, to ensure  effective completion of the performance management cycle and processes including observations, action plans, reviews, and when applicable, performance improvement plans
  • Ensures in store learning and development activities, sales leadership and store meeting content is properly executed in partnership with General Manager
  • Builds associate connectivity within store
  • Communicates all talent related initiatives to team and provides training and follow up accordingly 
  • Ensures exit interviews are completed and assessed
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
  • Delivering top line sales results and growing the business through business insight to action
  • Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
  • Maintaining a  focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Creating emotionally engaging customer experiences, consistent with the brand vision
  • Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
  • Building and growing high performing teams
  • Leading change through positivity and a growth mindset
  • Upholding  positive associate relations that lead to engagement in the brand and the team  
  • Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales 
  • Driving operating fundamentals
  • Effectively managing and controlling expenses
  • Executing store opening and closing procedures
  • Creating an awareness of, and building capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Managing all activities related to providing a safe work environment
  • Understanding, demonstrating and enforcing Company values