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Primary Purpose: The Operations and Staffing Supervisor drives sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store
Key Responsibilities:
· Supports the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events
· Reviews applications to verify availability, work history, and other staffing requirements and completes initial screening
· Coordinates candidate interviewing process with hiring managers
· Ensures that new hire paperwork is completed to standard and entered into the POS system
· Schedules associate onboarding activities and follows-up to see that they are complete
· Supports Sales Leadership Team (SLT) in scheduling monthly observations, performance reviews and tracking completion compliance
· Works with selling and merchandising teams to understand each position and key competencies and to build rapport with associates
· Supports the Store Manager by entering specific components of the weekly schedule
· Manages all associate engagement and communication materials including store manuals, bulletin boards, and break rooms
· Executes all compliance and safety related activities including placement of current labor law compliance poster
· Reviews and audits terminated associate files to gain insight on the execution and administration of final pay and termination with reference to country-specific policy
· Reviews and maintains associate files to ensure compliance
· General administrative and operational support
All leadership roles at Victoria's Secret are responsible for:
· Delivering top line sales results and growing the business through business insight to action
· Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
· Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
· Creating emotionally engaging customer experiences, consistent with the brand vision
· Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
· Building and growing high performing teams
· Leading change through positivity and a growth mindset
· Upholding positive associate relations that lead to engagement in the brand and the team
· Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
· Driving operating fundamentals
· Effectively managing and controlling expenses
· Executing store opening and closing procedures
· Creating an awareness of, and building capability in, loss prevention
· Reinforcing store strategy to reduce shrink
· Managing all activities related to providing a safe work environment
· Understanding, demonstrating and enforcing Company values
Success Measures:
· Sales Comps (Likes)
· Bra Comps (Likes)
· Shrink
· Conversion
· Return on Visit (ROV)
· Payroll
· Associate Opinion Survey (AOS) Results
· Retention of top talent
· Loyalty
