Operations and Staffing Supervisor - Bluewater PINK

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Kent, England, United Kingdom

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Job ID: 000540.34

Primary Purpose: The Operations and Staffing Supervisor drives sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store


Key Responsibilities:


·         Supports the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events


·         Reviews applications to verify availability, work history, and other staffing requirements and completes initial screening


·         Coordinates candidate interviewing process with hiring managers


·         Ensures that new hire paperwork is completed to standard and entered into the POS system


·         Schedules associate onboarding activities and follows-up to see that they are complete


·         Supports Sales Leadership Team (SLT) in scheduling monthly observations, performance reviews and tracking completion compliance


·         Works with selling and merchandising teams to understand each position and key competencies and to build rapport with associates


·         Supports the Store Manager by entering specific components of the weekly schedule


·         Manages all associate engagement and communication materials including store manuals, bulletin boards, and break rooms


·         Executes all compliance and safety related activities including placement of current labor law compliance poster


·         Reviews and audits terminated associate files to gain insight on the execution and administration of final pay and termination with reference to country-specific policy


·         Reviews and maintains associate files to ensure compliance


·         General administrative and operational support


All leadership roles at Victoria's Secret are responsible for:


·         Delivering top line sales results and growing the business through business insight to action


·         Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)


·         Maintaining a  focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture


·         Creating emotionally engaging customer experiences, consistent with the brand vision


·         Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing


·         Building and growing high performing teams


·         Leading change through positivity and a growth mindset


·         Upholding  positive associate relations that lead to engagement in the brand and the team 


·         Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales


·         Driving operating fundamentals


·         Effectively managing and controlling expenses


·         Executing store opening and closing procedures


·         Creating an awareness of, and building capability in, loss prevention


·         Reinforcing store strategy to reduce shrink


·         Managing all activities related to providing a safe work environment


·         Understanding, demonstrating and enforcing Company values

Success Measures:


·         Sales Comps (Likes)


·         Bra Comps (Likes)


·         Shrink


·         Conversion


·         Return on Visit (ROV)


·         Payroll


·         Associate Opinion Survey (AOS) Results


·         Retention of top talent



·         Loyalty