Primary Purpose: The Operations and Staffing Supervisor drives sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store

Key Responsibilities:

·         Supports the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events

·         Reviews applications to verify availability, work history, and other staffing requirements and completes initial screening

·         Coordinates candidate interviewing process with hiring managers

·         Ensures that new hire paperwork is completed to standard and entered into the POS system

·         Schedules associate onboarding activities and follows-up to see that they are complete

·         Supports Sales Leadership Team (SLT) in scheduling monthly observations, performance reviews and tracking completion compliance

·         Works with selling and merchandising teams to understand each position and key competencies and to build rapport with associates

·         Supports the Store Manager by entering specific components of the weekly schedule

·         Manages all associate engagement and communication materials including store manuals, bulletin boards, and break rooms

·         Executes all compliance and safety related activities including placement of current labor law compliance poster

·         Reviews and audits terminated associate files to gain insight on the execution and administration of final pay and termination with reference to country-specific policy

·         Reviews and maintains associate files to ensure compliance

·         General administrative and operational support

All leadership roles at Victoria's Secret are responsible for:

·         Delivering top line sales results and growing the business through business insight to action

·         Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)

·         Maintaining a  focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture

·         Creating emotionally engaging customer experiences, consistent with the brand vision

·         Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing

·         Building and growing high performing teams

·         Leading change through positivity and a growth mindset

·         Upholding  positive associate relations that lead to engagement in the brand and the team 

·         Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales

·         Driving operating fundamentals

·         Effectively managing and controlling expenses

·         Executing store opening and closing procedures

·         Creating an awareness of, and building capability in, loss prevention

·         Reinforcing store strategy to reduce shrink

·         Managing all activities related to providing a safe work environment

·         Understanding, demonstrating and enforcing Company values

Success Measures:

·         Sales Comps (Likes)

·         Bra Comps (Likes)

·         Shrink

·         Conversion

·         Return on Visit (ROV)

·         Payroll

·         Associate Opinion Survey (AOS) Results

·         Retention of top talent

·         Loyalty