DC Operations Supervisor, Victoria's Secret Direct, 1st Shift

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Reynoldsburg, OH, United States

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Job ID: 45216

Serves as the frontline connection between business success and customer experience through enabling top associate performance
and operational results. Models and advocates consistent demonstration of Limited Way values.

Key Areas and Tasks:

Coaches and Develops for Success - 50%

- Consistently spends time on the floor to ensure appropriate knowledge of the work being
- Recognizes the contributions of others through direct feedback and various recognition programs
- Conducts method observations based on the required cadence for all associates
- Coaches associates to maximize performance using established coaching methods
- Provides feedback to associates focusing on behaviors and results that drives learning and
- Follows-up with associates to assess progress on action plans and determine next steps
- Conducts Monthly Performance Reviews with each associate
- Administers and manages the corrective action process when necessary
- Seeks to understand associates' professional goals and provides development opportunities as
- Actively pursues opportunities to grow and develop personally
- Conducts safety observations in accordance with the required cadence

Successfully Executes Business Objectives - 20%

- Understands business and departmental objectives; develops and executes appropriate plans to
achieve desired results in a timely manner
- Develops and implements the appropriate labor plan based on forecasted units and hours
- Proactively monitors, communicates and reacts to departmental changes/issues
- Ensures associates have the resources and tools needed to perform their job successfully
- Ensures that problems are solved within scope of responsibility; brings forward problems with
potential solutions that require additional authority or assistance
- Is proficient in the jobs in the department and the department overall
- Continuously seeks to improve systems, processes and methods
- Identifies new opportunities for innovation
- Remains agile to the dynamics of the business
- Monitors Warehouse Management (WM) system and associated outputs; handles related issues
- Supports company goals and initiatives by facilitating the understanding and acceptance of change
initiatives through their associates

Fosters an Open, Supportive Environment where Associates feel Connected and Our Values are Displayed - 20%

- Devotes consistent time and energy to establishing and maintaining relationships with associates
- Connects with each associate every day; sustains a high level of visibility and approachability
- Enables an energizing and fun work environment by:
- Displaying a positive and optimistic attitude
- Sharing appreciation for others contributions
- Celebrating milestones
- Providing associates with on-the-spot recognition (formal or informal)
- Providing positive reinforcement (behaviors)
- Solicits and is open to feedback from associates
- Responds to associates inquiries and issues ensuring appropriate and timely follow-up is completed
- Conducts department activities that allow associates to feel connected and informed
- Shares appropriate and timely information with associates, peers and leaders
- Utilizes most effective media or method of communication (shift pass off meeting; talking to peer vs email)
- Maintains a clean and safe work environment

Completes the Essential Administrative Tasks - 10%
- Generates, reviews, validates and actions various reports including Labor Management (LM),
Kronos, departmental productivity/accuracy, safety and other vital reports
- Works with associates to resolve issues such as pay, time off requests, etc., leveraging HR Direct,
support staff and others as necessary
- Adds pertinent information to safety incident reports via SAP
- Prepares for and attends daily, weekly and monthly meetings as appropriate
Mast Global, part of the L Brands family, is a supply chain team recognized world-wide for its innovation, speed, efficiency and quality. Mast Global supports the $10 billion L Brands enterprise as its production, sourcing and logistics arm, providing our world-renowned brands with the best in end-to-end make and move solutions. Mast Global includes development, production and sourcing of intimates, apparel, accessories and gifts, home fragrances, and personal care; technical services focused on production efficiency, regulatory compliance and quality assurance; and a full-service logistics operation that delivers global supply chain solutions beyond basic transportation, warehousing and distribution.