Operations & Staffing Supervisor - Kings Plaza Shopping Center

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Brooklyn, NY, United States

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Job ID: FIE0085R


The Operations and Staffing Supervisor drives sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store.

Key Responsibilities:

  • Supports the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events

  • Reviews applications to verify availability, work history, and other staffing requirements and completes initial screening

  • Coordinates candidate interviewing process with hiring managers

  • Ensures that new hire paperwork is completed to standard and entered into the POS system

  • Schedules associate onboarding activities and follows-up to see that they are complete (e-forms, certifications, etc)

  • Supports Sales Leadership Team (SLT) in scheduling monthly performance reviews and tracking completion compliance

  • Works with selling and merchandising teams to understand each position and key competencies and to build rapport with associates

  • Supports the Store Manager by entering specific components of the weekly schedule

  • Manages all associate engagement and communication materials including store manuals, bulletin boards, and break rooms

  • Executes all compliance and safety related activities including placement of current labor law compliance poster

  • Reviews and audits terminated associate files to gain insight on the execution and administration of final pay and termination with reference to state-specific policy

  • Reviews and maintains associate files to ensure compliance

  • General administrative and operational support

All leadership roles at Victoria’s Secret are responsible for:

  • Delivering top line sales results and growing the business through business insight to action

  • Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)

  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture

  • Creating emotionally engaging customer experiences, consistent with the brand vision

  • Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing

  • Building and growing high performing teams

  • Leading change through positivity and a growth mindset

  • Upholding positive associate relations that lead to engagement in the brand and the team

  • Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales

  • Driving operating fundamentals

  • Effectively managing and controlling expenses

  • Executing store opening and closing procedures

  • Creating an awareness of, and building capability in, loss prevention

  • Reinforcing store strategy to reduce shrink

  • Managing all activities related to providing a safe work environment

  • Understanding, demonstrating and enforcing Company values


  • Demonstrates excellent time management, organization skills and attention to detail

  • Demonstrates ability to communicate with Sales Leadership Team and associates

  • Demonstrates ability to accurately observe and provide feedback

  • Demonstrates proficiency with computer

  • Schedule flexibility to include evenings, weekends, holidays, and non-business hours
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.