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JOB TITLE: Quality Technician
DEPARTMENT: Quality Assurance / Technical Services
REPORTS TO: Sr. Quality Specialist or Quality Assurance Manager
Individual contributor position responsible for routinely performing evaluations and inspections of finished products or components for compliance to quality standards. May work directly with suppliers to determine compliance of processes to established specifications. Prepares and maintains appropriate reports and analysis of findings. Reports non-compliance to team or takes appropriate action when data indicates non-compliance. Collaborates with suppliers and appropriate cross functional teams to develop and share quality expectations with suppliers. Supports QA as needed.
Quality Control Issue Management (70%)
-Perform QC evaluations on individual products as compared to Stds
-Perform inspections on product qtys.
-Evaluate test data gathered or received by supplier for compliance to stds.
-Collect and record data using basic measuring tools.
-Track supplier product submissions for approval.
-Coordinate article set-up and positive release
QA Program Execution (15%)
-Assist new project risk assessment (product, design, package, etc) to evaluate risks and initiate contingency plans.
-Provide technical and investigative support to vendors and cross-functional partners.
-Assist in scale-up production and implementation of new and reformulated products.
-Investigate process or product deviations and implement corrective actions.
Vendor Performance (15%)
-Provide support to worldwide contract manufacturing operations.
-Will assist as needed to support program under guidance from more Sr QA Associates Communicate Quality Assurance policies and procedures to vendors and internal cross-functional partners.
-Support vendors as needed for pre-production and production issues.
-Monitor vendors performance and troubleshoot issues to drive continuous improvement.
-Perform inspections of merchandise to determine acceptability of product and compliance to specifications.
Talent Management and Development
-Create individual development plan and personal performance objectives
-1-2 years quality experience.
-Problem solving skills.
-Comfortable performing multifaceted projects along with day-to-day activities
-Ability to establish credibility and be decisive
-Service oriented but assertive and persuasive
-Able to interact with all levels of personnel and management (internally or externally)
-Organizational, interpersonal, and communication skills.
-Demonstrate ability to work effectively within a team environment.
-Ability to travel (10 - 20%) as needed to support QA Team.
-Competent Computer Skills
-Bachelor's degree in Engineering, Physical or Natural Sciences..
Mast Global, part of the L Brands family, is a supply chain team recognized world-wide for its innovation, speed, efficiency and quality. Mast Global supports the $10 billion L Brands enterprise as its production, sourcing and logistics arm, providing our world-renowned brands with the best in end-to-end make and move solutions. Mast Global includes development, production and sourcing of intimates, apparel, accessories and gifts, home fragrances, and personal care; technical services focused on production efficiency, regulatory compliance and quality assurance; and a full-service logistics operation that delivers global supply chain solutions beyond basic transportation, warehousing and distribution.