Store Manager - Victoria's Secret - Polaris Fashion Place - Columbus, OH

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Columbus, OH, United States

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Job ID: 44922

REPORTS TO: District Sales Manager

PRIMARY PURPOSE: The Store Manager is the driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture. The Store Manager has primary responsibility for the management of the store, including directing the work of direct reports and is responsible for the store's culture, associate engagement and Best at Bras.

- Manages the overall store
- Leads financial growth of the store, year over year
- Leads the sales floor and drives store results through the store team
- Drives a primary focus on bras as the premier product differentiator and
develops a Best at Bras culture; builds the brand by cultivating loyalty
- Role models, coaches and develops best-in-class selling behaviors
- Sets visual merchandising expectations to brand standards, to ensure brand consistency
that impacts the customer experience and maximizes overall business results
- Ensures the operations of the store are executed with excellence
- Accountable for the development of associates' product knowledge which in turn, enables
high performance selling
- Influences and inspires associates to unlock individual potential for extraordinary
selling and productivity results
- Owns workforce management, including talent productivity decisions, writing the weekly
schedule and ensuring state specific compliance
- Accountable for the selection and development of top talent within the total store
- Responsible for the talent life cycle of direct reports, including recruitment, hiring,
onboarding, training, development, performance management, terminations and
succession planning

- Delivering top line sales results and growing the business through business insight to action
- Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
- Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our
Best at Bras culture
- Creating emotionally engaging customer experiences, consistent with the brand vision
- Building customer loyalty through current brand strategies, including credit (US only) and customer
relationship marketing
- Building and growing high performing teams
- Leading change through positivity and a growth mindset
- Upholding positive associate relations that lead to engagement in the brand and the team
- Understanding and leveraging visual merchandising filters to create a compelling store
environment that grows sales
- Driving operating fundamentals
- Effectively managing and controlling expenses
- Executing store opening and closing procedures
- Creating an awareness of, and building capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Managing all activities related to providing a safe work environment
- Understanding, demonstrating and enforcing Company values

- Previous experience leading leaders and associate teams
- Proven ability to lead a pay for performance selling team is preferred
- Demonstrates ability to improve customer satisfaction and drive customer loyalty
- Proven ability to effectively delegate, follow up and communicate with all levels of the organization
- Demonstrates ability to manage complex and competing priorities with time management and
organizational skills
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- Demonstrates excellent visual merchandising skills
- Demonstrates strong product knowledge
- Schedule flexibility to include evenings, weekends and holidays

About Victoria's Secret

Victoria's Secret is the best lingerie brand in the world and dominates the global marketplace. There is no close second. Our name has become synonymous with all things feminine and sexy-from lingerie and sleepwear, to beauty products, to swim, sport and beyond. Whether shopping our stores, catalogue or website, or watching the Victoria's Secret Angels on the runway of the world's biggest fashion show, Victoria's Secret brings fantasy to life. We're innovative and have evolved and stayed relevant for 35+ years because of our fundamental belief that the customer rules!