Assistant Store Manager, Selling- Victoria's Secret - Shops at Merrick Park - Coral Gables, Florida

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Coral Gables, FL, United States

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Job ID: 44673

The customer experience manager provides leadership that optimizes sales results with specific ownership for the customer experience on the sales floor. The customer experience manager drives results by developing and executing short term action plans and long term strategies. The customer experience manager leads brand initiatives to create an excellent associate and customer experience, while meeting and exceeding company productivity standards and managing controllables.

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:
- Fosters a customer-centric culture, where the full energy and activity of the store team are focused
on delivering highly satisfying customer experiences
- Serves on sales leadership team and is responsible for total store results
- Owns the customer experience throughout the total store
- Maximizes sales potential by spending 80% of scheduled time on the sales floor
- Demonstrates excellent customer sales lead (CSL) behaviors while owning 10-12 segments per
- Owns Best at Bras with a focus on current selling strategies
- Supports, models and enhances all selling and sales support behaviors to ensure a seamless
customer experience
- Analyzes customer experience reports and insights and mobilizes the team accordingly
- Promotes ownership and accountability for category management
- Understands, adheres to and reinforces brand standards
- Ensures payroll is managed daily by punch guarding and executing flex worksheet
- Supports optimization of the labor schedule by ensuring appropriate associate skills and availability
- Gains business insight and creates SMART action plans that improve execution and results in
partnership with category managers
- Ensures compelling visual merchandising strategies and presentation standards are achieved and
- Leads strategic planning of brand guide with category managers and partners with brand delivery
team to ensure high level execution of visual merchandising strategies
- Champions execution of Emerging Concepts in accordance with brand guidelines
- Drives customer loyalty through current brand strategies, including credit and customer relationship
- Conducts CSL and associate observations and provides feedback and coaching
- Manages and resolves customer relations issues
- Partners with sales leadership team to identify and resolve all maintenance and housekeeping
- Reinforces all activities related to providing a safe working environment
- Supports development and implementation of store strategy to reduce shrink
- Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty
and connecting the links between customer service, associate engagement and shrink

Builds a high-performance team:
- Attracts, recruits and hires a highly qualified team to support the functions of Best at Bras, category
results and total customer experience
- Owns talent management lifecycle of direct reports including onboarding, assessment, retention,
career development, succession planning and recognition
- Coaches direct reports to leverage the talent management lifecycle with team
- Ensures quality onboarding of associates in partnership with category managers
- Ensures high quality execution and facilitation of sales education materials and selling strategies
- Builds associate connectivity of direct reports and associates
- Manages associate relations of direct reports and any elevated issues
- Partners with store manager to establish clear performance goals and objectives
- Communicates effectively with sales leadership team, associates and peers, including cascading
relevant information to direct reports
- Understands and demonstrates L Brands' values

Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key total store metrics:
- Overall customer satisfaction
- Bras percent to plan
- Conversion
- Credit
- Retention

- Demonstrates ability to improve customer satisfaction and drive customer loyalty
- Proven ability to effectively delegate, follow up and communicate with all levels of the organization
- Demonstrates ability to manage complex and competing priorities with time management and
organizational skills
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- Demonstrates excellent visual merchandising skills
- Schedule flexibility to include evenings and weekends
- Previous management experience
- Previous high volume management experience preferred

About Victoria's Secret

Victoria's Secret is the best lingerie brand in the world and dominates the global marketplace. There is no close second. Our name has become synonymous with all things feminine and sexy-from lingerie and sleepwear, to beauty products, to swim, sport and beyond. Whether shopping our stores, catalogue or website, or watching the Victoria's Secret Angels on the runway of the world's biggest fashion show, Victoria's Secret brings fantasy to life. We're innovative and have evolved and stayed relevant for 35+ years because of our fundamental belief that the customer rules!