Power Seller - Easton Town Center - La Senza

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Columbus, OH, United States

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Job ID: FIE008CL


La Senza Power Sellers are associates who deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales and SPAH performance, are working a minimum of 20 hours/week including peak shifts (ie: Fridays, Saturdays and Sundays) and demonstrate all expected selling behaviors plus embody all attributes of La Senza sellers. They live our values and represent the brand in their behaviours.

Role and responsibilities

  • Focused on building new and lasting customer connections, delivering a highly satisfying customer experiences. Consistently leads the La Senza selling model with confidence, passion and expertise for the brand. Confident in knowledge

  • Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to elevate the shopping experience. Develops customer loyalty and following

  • Consistently offers bra measurements and fittings to determine the right fit; uses name exchange, and shares personal testimony as a technique. Confident and knowledgeable in Fashion and use the knowledge to educate the customer

  • Demonstrates the ability to build a bra wardrobe and expand the sale across multiple categories through listening to understand her buying style

  • Promotes and displays teamwork across all zones to ensure the customer's journey is seamless

  • Demonstrates the ability to assist multiple customers

  • Demonstrates knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership

  • Takes initiative to elevate personal knowledge of all product categories, maintains store presentation
Additional responsibilities include:

  • Aware of overall business results, overall satisfaction, and drivers of customer satisfaction

  • Knowledgeable of key business metrics and able to read and action performance screens

  • Understands, adheres to and reinforces brand standards

  • Reinforces all activities related to providing a safe working environment

  • Maintains an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
Influences the following key metrics:

  • Bra/Launch performance, sales percent to plan, SPH, conversion, ADS, UPT


  • Consistently achieve individual selling goals to remain in program

  • Embraces the organization’s mission

  • Meets defined availability criteria

  • Highly driven to exceed sales quotas and customer satisfaction goals on a consistent base

  • Possesses a passion for sales and delivering unparalleled customer service

  • Goal oriented, self-motivated and high energy

  • Possesses excellent listening, organization and follow through skills

  • Demonstrates the ability to connect with and relate to customers and builds meaningful relationships

  • Displays confidence (ie: makes eye contact, strong posture)

  • Collaborative, competitive spirit
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.